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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · Some companies name their levels of support basic and advanced. Others call them level 1, level 2, and level 3 or level A, level B, and level C. Typically, when a software user calls for technical assistance, a level 1 technician tries to answer all questions, which might include help with simple problems or general "how-to" questions.
https://community.spiceworks.com/topic/430268-what-is-level-1-level2-level-3-support
Jan 13, 2014 · Level 1 = script readers who do basic troubleshooting walkthrough w/user, technical skill = not required. Level 2 = Different scripts + some first-hand knowledge and experience that expands on Level 1 support and encompasses greater scope. However, often limited to specific subjects/topics for troubleshooting due to still limited experience.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
1st Level Support The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.
Vores kunder. Kundeudtalelse: 1stlevel leverer altid til tiden, supporten er altid nærværende og interesseret, selv i småproblemer - jeg skal ikke bruge min tid på IT, det løser 1stlevel hurtigt og effektivt
https://groups.google.com/d/topic/ch.comp.networks/ojOqXnxyCCg
Sep 25, 2000 · > die Definition der Support-Level erklären? > > tnx > Tom bei Siemens ist 1. Level das Call-Center, die schreiben nur auf und reichen weiter 2. level sind die telefonischen Weiterhelfer, man wird innerhalb von 20min zurück gerufen, bekommt gesagt, was man tun muss, damit es wieder funktioniert 3. Level= Technikeir fährt raus und repariert ...
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