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https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
It turns out, however, that the method scales down to satisfy a specific goal: providing superior customer support. While that can mean different things for different companies, anyone who wants to provide 24 x 7 support 365 days of the year—or more loosely, “anytime, anywhere” support—can adopt the model.
https://www.zendesk.com/blog/improve-remote-support-follow-sun-model/
May 04, 2017 · Some companies go with the more traditional application of follow the sun: which means providing anytime, anywhere, 24/7/365 support. For example, our customer and partner Zuora offers 24/7/365 support coverage. They do it by starting a team in Colorado at 8am (MST).Author: Tara Ramroop
https://en.wikipedia.org/wiki/24/7_service
24/7 service might be offered by a supermarket, convenience store, ATM, automated online assistant, filling station, restaurant, concierge services or a staffed datacenter, or a staffing company that specializes in providing nurses since often nurses cover shifts 24/7 at hospital which are open 24/7. 24/7 services may also include taxicabs ...
https://www.techopedia.com/definition/31681/247-support
24/7 Support: In an IT context, 24/7 support means a support service that is provided 24 hours a day and 7 days a week. This may include an array of IT services – like server monitoring, call center support, database support and so on. This support generally includes support for those services that require running without disruption and downtime.
http://gepinfotech.com/24X7SupportModel.aspx
24X7 Support Model Shareware Software Publisher: ... Offshore 24*7 Email Support Service has also brought flexibility in client’s business model. With this the client is now able to concentrate on its core business activity instead of worrying about day-to-day customer support issues.
https://signalvnoise.com/posts/3828-how-we-achieved-247-support-without-compromising-our-culture-too-much/
Jan 13, 2015 · Additionally, we’re now answering emails on weekends within six minutes on average, whereas customers would wait upwards of eight hours for a response before 24/7 email was implemented. In our first year of phone support, we averaged about 250 calls per month despite having millions of customers. The median call-back time is under three minutes.
https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · Use the right support metrics to lift your company’s SaaS model. So now that you’ve heard some of the metrics that we love, what do you use in your support team? The best part about metrics and data is the story you can use it to tell.
https://blog.bittitan.com/16-simple-steps-for-msps-to-create-a-247-help-desk/
The Value of 24/7 Help Desk . So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts.
https://extendcomm.com/the-advantages-of-having-after-hours-customer-service-support/
Jun 30, 2015 · Standard business hours may be from 9-5, but for customer oriented businesses, these times mean very little. These industries have a strong focus on client satisfaction, and having after-hours customer service support available is a great way to provide customers the service they appreciate and will continue using for a long time.
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