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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
2nd Line Support – The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst. Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This as I say is the first ...
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible.
http://www.edugeek.net/forums/general-chat/20992-1st-2nd-3rd-line-support.html
Jun 19, 2008 · We also have 4th line - they are always external companies eg Oracle, MS, HP, CISCO etc. 3rd line call on them when they are really stuck. To you give you a better idea i have attached the list of IT teams at my uni so you can see how they are split. Key 1L - 1st Line 2L - 2nd Line 3L - 3rd Line 4L - 4th Line BS - Business Support
https://www.jameshay.co.uk/media/3207/it-support-analyst-1st-and-2nd-line-helpdesk-wintel-engineer-jul-15.pdf
JOB DESCRIPTION 1st 2nd line IT Support Analyst sh07/15 • Keep up to date with advancements in technology • Review of services, application delivery, patching and Anti-Virus • Ensure appropriate standards and procedures are adhered to during the development
https://www.totaljobs.com/jobs/2nd-line-support/in-north-west
399 2nd Line Support jobs in North West on totaljobs. Get instant job matches for companies hiring now for 2nd Line Support jobs in North West like Service Desk Analyst, IT Support Engineer, 1st Line Support and more. We’ll get you noticed.
https://www.cvscreen.co.uk/2nd-Line-Support-Analyst-Job-Description.html
To provide second line technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone, email or onsite visits.
https://en.wikipedia.org/wiki/Second_line_%28parades%29
The Second Line is a tradition in parades organized by Social, Aid and Pleasure Clubs (SAPCs) with a brass band parades in New Orleans, Louisiana, United States.The "main line" or "first line" is the main section of the parade, or the members of the SAPC with the parading permit as well as the brass band.
https://www.reed.co.uk/jobs/2nd-line-support-jobs
2nd Line Support - 3 month contract - Gloucester - Inside Scope Your new role We are looking for an experienced and multi-skilled 2nd Line Support Technician to work within a team where you will be required to resolve issues using your initiative and deciding... See more Support jobs
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