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https://basecamp.com/support
The hands-down, sharpest and friendliest support team in the biz. Contact us and we’ll get back to you in about 20 minutes. Watch tutorials, read the help guides, or send us a message to get detailed help: Basecamp 3 is having trouble right now. ... Basecamp apps: iOS, Android, Mac, and PC, integrations.
Companies change for the better when they work in Basecamp. Software development shops, design firms, freelancers, consultants, architects, agencies, media companies, schools, and non-profits around the world have switched to Basecamp to fundamentally improve their project workflow.
https://help.37signals.com/tickets/new
I have multiple 37signals IDs. Can I merge them together? ... File a ticket for a personal response from our support team. ... The more we know, the better we can help you. Send us a file, screenshot, or document. If a picture’s worth 1000 words, sharing a picture of what’s wrong can help us big time.
https://signalvnoise.com/posts/759-behind-the-scenes-at-37signals-support
This is the fifth in a series of posts showing how we use Campfire as our virtual office. All screenshots shown are from real usage and were taken during one week in September. We use a separate room within Campfire to discuss customer support issues. This helps us keep all these related convers…
As of February 4, 2014, 37signals is now Basecamp! Looking for Basecamp or Campfire? Click here! Basecamp 3 is all-new for 2016. And we've rolled Campfire chat into it! So now you get two products in one. Looking for Highrise?
http://37signals.com/transcripts/37signals_podcast_ep15
So we really want to take support to be that next, sort of fourth pillar of 37signals. We want it to be, I think, a support group known for web-based software, and just support in general, sort of customer advocacy, that people really can look at as a model industry, just like Zappos and Disney, those sort of companies. Sarah: Absolutely.
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