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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
3rd Line Support – Most of the time a more specialised individual or team for onsite contact – Job titles such as Network Specialist, Server Specialist/Engineer and many more specialised job roles. When these personnel appear you know you’ve got a problem These are usually more qualified...
https://www.lawinsider.com/dictionary/third-line-support
Third Line Support means the level of product support to be provided by Seller that requires changes and/or modifications in the source code of the Product.
https://www.answers.com/Q/What_is_third_line_support_in_IT
Sep 15, 2011 · 1st, 2nd, 3rd line support are terms used in the IT industry to make the level of support. Generally 1st line is the person that take the inital call and tries to deal with it.
https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
Sep 12, 2008 · Second line support will liaise with third line support for any highly technical issues. Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.
https://uk.answers.yahoo.com/question/index?qid=20090713024404AASNoZC
Jul 13, 2009 · 3rd line= again more experiance, highest level of technical abiility, and can fix most things over the phone. even things they are not ment to.-----In the field support. 1st line- rookie, just done qualifications. not much xp in the field. 2nd line- has used the qualifications and has more experiance. so gets things fixed faster.
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · 3rd Line Support - Network Support (Job titles such as Netowrk Admin, Network Manager, Server Engineer) Typically involves onsite support of all servers and dedicated to maintenance of network related issues.
https://www.thestudentroom.co.uk/showthread.php?t=3094621
3rd Line Support – Most of the time a more specialised individual or team for onsite contact – Job titles such as Network Specialist, Server Specialist/Engineer and many more specialised job roles.
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