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https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
Mar 19, 2019 · Your organization’s Software Assurance benefits administrator receives an Access ID after clicking “Activate” on the 24x7 benefit in the Volume Licensing Service Center (VLSC). If the administrator has not yet activated the 24x7 benefit in VLSC, there may be a delay of up to 48 hours before your 24x7 benefit can be used.
https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-by-product
24x7 Problem Resolution Support provides around-the-clock phone support. This direct connection to Microsoft anytime a support need arises can help you maximize uptime, lower support costs, and enhance IT productivity by reducing time spent troubleshooting and resolving issues.
https://kurtsh.com/2018/08/07/howto-use-microsoft-software-assurance-24x7-problem-resolution-support-incidents/
One of these beneftis is “24×7 Problem Resolution Support incidents”, which provide the user with the ability to call in for technical support on an issue. These are valuable and are worth upwards of $500 per …
https://www.microsoft.com/en-us/licensing/licensing-programs/faq-software-assurance
Microsoft Unified Support offers comprehensive, 24x7 as-needed break-fix support with a response time of 1-hour or less for critical issues. With this support experience, customers gain a mix of personalized and on-demand services, including assistance from a designated Technical Account Manager (TAM), access to rich proactive services, and education and IT health assessments through …
https://www.uk.insight.com/en-gb/myea/software-assurance-benefits/support
24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues.
https://dk.insight.com/en-gb/myea/software-assurance-benefits/support
24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues.
https://social.technet.microsoft.com/Forums/itmanagement/en-US/23343628-0bac-4aa7-a2de-65602b6bf841/general-question-about-24x7-problem-resolution-support-phone
Microsoft sent me a SA Benefits at a glance and says I have: 27 - Total 24x7 Problem Resolution Support Does this mean I have support for: 27 issues (from end to end - until resolved)? 27 Hours? 27 Days? I can't seem to find a clear answer on what the total of 27 means for my support.
https://support.microsoft.com/en-au/help/4016988/vlsc-software-assurance-guide
24x7 Problem Resolution Support . Problem Resolution Support provides around-the-clock phone support for business critical issues or business hours phone support for non-critical. Unlimited email support can be used for non-critical problems. Phone incident award
https://community.spiceworks.com/topic/113553-microsoft-sa-software-assurance-24x7-support
Oct 14, 2010 · Initiate 24x7 Problem Resolution Phone Support Incident by calling Support Customer Care 1-800-936-3500 (U.S. and Canada only)
https://licensingsavvy.wordpress.com/tag/24x7-problem-resolution-support/
May 12, 2012 · Microsoft 24×7 PRS or ” 24×7 Problem Resolution Support” is the support for Microsoft products thats included the in the purchase of Software Assurance for particular products. Based on the software assurance spend under Microsoft Volume License Agreements, phone incidents are awarded for use on a most products that are within the Mainstream Support time of the Microsoft Support …
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