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https://www.researchgate.net/publication/251946107_A_help_desk_support_system_with_filtering_and_reusing_e-mails
Request PDF A help desk support system with filtering and reusing e-mails This paper discusses a help desk support system that helps operators at help desk process inquiry e-mails and build up ...
http://yadda.icm.edu.pl/yadda/element/bwmeta1.element.ieee-000005549401
A help desk support system with filtering and reusing e-mails ... Języki publikacji. Abstrakty. This paper discusses a help desk support system that helps operators at help desk process inquiry e-mails and build up FAQ(Frequently Asked Questions) on their Web pages. ... 2010 8th IEEE International Conference on Industrial Informatics. Rocznik ...
https://www.helpspot.com/help-desk-software
Help Desk Ticket Management. Filter, track, tag and categorize. Even store unique data with Custom Fields. Support Emails, Organized. Turn disjointed email exchanges into organized, meaningful conversations. Unlimited Everything. Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. ...
https://www.happyfox.com/email-ticketing/
HappyFox Email Ticketing System lets you categorize your tickets, provide the desired status and priority and also assign it to the support staff of your choice. With custom filters to group and sort tickets, you can search for tickets in no time. Simplify your work further with the help of tags to differentiate tickets and index them better
https://www.zendesk.com/support/features/email-based-ticketing-system/
Keep exploring the world of email based ticketing system, global help desk software, and customer service. Building a thriving help center for your support ticket system Unraveling IP-based host mapping for Zendesk Creating custom roles and assigning agents Use problem and incidents to organize & speed up support The art of troubleshooting ...
https://support.desk.com/customer/portal/articles/2679-using-your-webform-with-the-email-address-filter
Overview Setting an email address in the Outbound Address Filter in your mailbox settings will strip that email address, so that when the agent goes to reply to a case, the email address is not listed in the agents work space as a TO or CC field. A common use case is when you may have a web form on your site that you use to collect information from your customers, such as a Contact Us form.
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