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https://www.extremeuncertainty.com/production-support-agile-scrum/
Your defect/production incident counts will approach zero. To clarify: your incidents from code bugs (the second type) should approach zero. You might still have the first type of incidents, resulting from weak or faulty infrastructure. Solving that is a story for another day! Agile Production Support Tips and FAQs
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · Have separate QoS agreement for issues, for example 3 day turnaround from reporting until deployed in production. ... They assume doing support in the Agile method will throw money down the toilet. I’m stuck in the middle between the developer and Accounting. If only they could have seen how great Agile was for the past 18 months.
https://agilegnostic.wordpress.com/2015/09/13/lean-kanban-methodology-to-application-support-and-maintenance/
Sep 13, 2015 · Lean Kanban Methodology to Application Support and Maintenance 4 Comments Posted by Vikash Karuna on September 13, 2015 Most of the Agile Methodologies mainly address the need of software product development, whether the project under consideration is at small or large scale.
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, support requests can …
https://www.quora.com/How-can-we-adapt-to-Agile-in-a-production-support-project
Mar 17, 2019 · Agile is a framework, an idea. Its adoption remains consistent, whatever industry. One needs to have that agile mindset. What changes is the way it is implemented of the process. Agile KANBAN is best suited for production support project. As I und...
https://shuchisingla.blogspot.com/2015/06/agile-production-support.html
In one of my current consulting assignments, I was popped up with the question on introduction of Agile for production Support teams... This got me thinking, we might be successful in creating a sprint backlog for the team, but what if there is a priority defect and it just needs a fix, It's a clear showstopper for complete system.
https://pm.stackexchange.com/questions/15312/applying-agile-in-a-mostly-operations-support-environment
Applying agile in a mostly operations/support environment. Ask Question Asked 4 years ... which are stable and have no real product owner or roadmap except for production fixes or improvements that the team comes up with internally. ... You need to create a vision and plan for the application whether you use agile or waterfall method for ...
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/e37b5276-3a2a-4ae6-98d6-aab34ee16af6/dba-production-support-and-agile-methodology
Apr 01, 2014 · Has anyone successfully implemented agile philosophy in a DBA production-support environment? I'm just curious to know how the DBA-world is responding to this SDLC process? · Hi LoboRavi, Agile software development is a group of software development methods based on iterative and incremental development, where requirements and solutions evolve through ...
https://en.wikipedia.org/wiki/Agile_software_development
Agile software development methods support a broad range of the software development life cycle. Some focus on the practices (e.g., XP, pragmatic programming, agile modeling), while some focus on managing the flow of work (e.g., Scrum, Kanban).
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