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https://www.quora.com/Is-Agile-Scrum-good-for-support
Sep 12, 2012 · Kanban is the way to go. Why? * Plan Just-in-Time & "pull" tasks when you have capacity: There's no waiting for the sprint/iteration to finish. Keep the backlog prioritized and work on whatever is on top. * Measure how long it takes from startin...
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
Even if you follow the Agile methodology for product development and frequently get customer feedback for new features, you still need nimble product support to evolve your software and keep your customers happy. ... Incorporate Agile principles into your product support. You support process should always be evolving based on the feedback and ...
https://www.cio.com/article/3156998/agile-project-management-a-beginners-guide.html
Agile project management: 12 key principles, 4 big hurdles Geared toward continuous improvement, the agile methodology can greatly increase your project’s prospects for success.Author: Moira Alexander
https://www.dummies.com/careers/project-management/agile-project-management-for-dummies-cheat-sheet/
For agile projects to succeed, stakeholders must be involved, providing regular feedback and support to the development team and product owner. Agile mentor: Someone who has experience implementing agile projects and can share that experience with a project team. The agile mentor can provide valuable feedback and advice to new project teams and ...
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · They assume doing support in the Agile method will throw money down the toilet. I’m stuck in the middle between the developer and Accounting. If only they could have seen how great Agile was for the past 18 months. ... we sat down with eight more guests to discuss their latest projects, thoughts… All Results.
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://www.techrepublic.com/article/how-to-apply-agile-practices-with-your-non-tech-team-or-business/
Studies show that about a third of all software projects use some form of Agile methodology. Though Agile was created with software in mind, non-tech teams have begun adopting Agile.
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