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https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · For more thoughts on agile support, see this blog entry. Reply. mcgeachy.ca Feb 12, 2009 Reply. I have typically run into the same issue, but with supporting the previous iteration or release of the current initiative during its QA or production testing. The allocation of some amount of story points to the “yet to be uncovered” support ...
https://www.martinfowler.com/bliki/AgileHandover.html
May 28, 2004 · One of the most common questions I see about agile projects is how they deal with handover to another team. If you have a development team that leaves and hands over support to a support team, how do they cope when agile projects tend to produce much less documentation than plan-driven processes?
https://www.researchgate.net/publication/256293238_Is_there_an_Agile_Handover_An_Empirical_Study_of_Documentation_and_Project_Handover_Practices_Across_Agile_Software_Teams
Is there an Agile Handover? An Empirical Study of Documentation and Project Handover Practices Across Agile Software Teams. ... To support its operations the company maintains its own IT .
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.mountaingoatsoftware.com/articles/agile-teamwork
Scrum and agile expert Mike Cohn explains how agile teamwork can help to eliminate handoffs and how a scrum team should work to reach this outcome. ... who hopefully has learned more about calculating DHL shipping costs. The process is repeated, and support for DHL shipping calculations is added to the application when the programming and ...
https://projectmanagementinsight.com/handover-to-bau-what-does-that-mean/
Dec 05, 2019 · It is only if they will play a role in support once the system goes live that it is important for them to be involved in and understand the handover. There are certain things that need to be in place to make a system run smoothly on a day-to-day operational basis. Support processes also need to function when day one of BAU commences.
https://agileangelblog.wordpress.com/2016/01/07/some-scrum-master-tasks/
Jan 07, 2016 · Scrum Master Tasks – handover. Posted on January 7, ... embeded testers however operations/infrastructure support was still in a separate department. Daily tasks. Stand-Ups – 3 questions or walk the board, keep an eye on capacity (this was made visible at the stand ups on a monitor beside the boards) and work in progress and look for ...
http://agilehandover.com/info.html
Howard Hughes Medical Institute (HHMI) teamed up with Agile Handover to develop an Owner-Centric Handover Program to integrate facility change into operations. To download our case study please fill in the below form. Once submitted you will receive an email with the case study. Contact: Company * First Name: Last Name * Title: Email * Phone ...
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