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https://craft.io/blog/design-agile-customer-support-process.html
How to Design an Agile Customer Support Process ... If you’re hard core agile, you should love support requests as much as we do, because they’re a huge part of our feedback input. That said, it’s easy to get overwhelmed and fall behind when you still don’t have a support …
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
“Agile” is not commonly used in terms of customer service, but our support team does rely on some basic Agile principles. Our process is not static, it evolves with new challenges and the feedback we receive. We also regularly hold retrospectives to fine-tune our support process. Everyone from the support team can submit a subject to discuss.
https://www.quickbase.com/blog/how-it-can-support-the-agile-development-process
Dec 11, 2015 · In this case, the agile development teams are the clients. IT can create its own SLA between its support teams and the agile teams they are working with. Establish what IT support can and cannot do for agile developers with respect to hardware, software, and applications at all levels.
https://disciplinedagiledelivery.com/support/
Support is a process blade of Disciplined DevOps and Disciplined Agile IT (DAIT). Your support activities, sometimes called Help Desk or End-User Support, focus on helping end users to work with the solutions produced by your delivery teams.
https://www.extremeuncertainty.com/production-support-agile-scrum/
But how are you supposed to get and stay on top of these issues? I see it as a three-stage process. Production support in agile phase 1: Track and prioritise. The first thing you need to do to tackle the problem is to clearly identify the problem.
https://developer.rackspace.com/blog/agile-application-support-the-toyota-way/
Jul 11, 2013 · Bringing lean principles to agile support. Years ago, we built an online training system for some automotive clients, and did some work with Toyota. We created systems and Standard Operating Procedures (SOPs) - not for manufacturing, but for automotive and collision repair. Agile support for vehicles, if you will.
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · They assume doing support in the Agile method will throw money down the toilet. I’m stuck in the middle between the developer and Accounting. If only they could have seen how great Agile was for the past 18 months. ... Agile Teams Acceptance Criteria Enterprise Transformation Process Improvement Product Development.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The Enterprise Unified Process TM (EUP) extends iterative/agile processes such as Disciplined Agile Delivery (DAD), Extreme Programming (XP), or Scrum with an Operations and Support discipline, which reflects many of the strategies described within the Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM). Like ...
https://en.wikipedia.org/wiki/Agile_software_development
Applications of agile process (along with DevOps and lean manufacturing), to data analytics, business intelligence, big data, and data science is called DataOps; Agile software development paradigms can be used in other areas of life such as raising children.
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