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This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://support.microsoft.com/en-us/help/4203112/microsoft-customer-support-service-agreement
If changes increase the price or materially decrease the level of Support Services purchased, 30 days’ email notice will be provided. Your use of the Support Services after the effective date of any change constitutes your acceptance of the changed Support Services and Service Agreement.
https://tradeshift.com/about/service-level-agreement-and-support-policy/
Service Level Agreement and Support Policy. Technical Support Services and Response Service Level. Tradeshift shall provide Customer Contracting Party with technical support services relating to the Services via web form at support.tradeshift.com.. For all non-Urgent incidents support is available from 9am-5pm on normal business days in the relevant time zone in which the Services are being ...
https://www.serverroom.net/support/
Industry leading uptime, backed by our 99.9% uptime service level agreement. Get fully managed services, with access to expert support 24 hours a day, 365 days a year.
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
PaaS Service Delivery. Customers using PaaS have access to a number of services that help maximize the value obtained from OutSystems. While most of the services can be activated in self-service, some of these services require direct assistance from OutSystems Support for their delivery (usually in a coordinated effort with customer teams).
https://www.sec.gov/Archives/edgar/data/1397516/000119312507132769/dex108.htm
Purpose . The purpose of this Support Service Level Agreement (SLA) is to formalize an arrangement with Shaner Hotel Group Limited Partnership (“Shaner”) and REX Energy Operating Corp. (“Rex Energy”) to deliver specific support services, at specific levels of support, and at an agreed-upon cost.
https://www.qualys.com/support/sla/
Service Level Agreement (SLA) ... Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on ...
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