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https://forums.macrumors.com/threads/apple-outsourcing-tech-support.546955/
Aug 20, 2008 · I recently had the opportunity to call Apple Tech Support. I only needed basic information such as the date my APP expires. I was forwarded to a call center in India where the idiot could not understand anything I said. The issue was mutual. After 20 minutes of wasted time I called again and...
https://www.engadget.com/2006/03/09/apple-to-outsource-tech-support-to-india/
Mar 09, 2006 · The India Times reported today that Apple is planning to set up a massive tech support center in Bangalore, India its first tech support center outside of Cupertino. The article says that Apple ...Author: Jan Kabili
https://www.forbes.com/sites/brianscudamore/2016/08/16/this-is-the-worst-customer-service-mistake-you-can-make/
Aug 16, 2016 · This Is The Worst Customer Service Mistake You Can Make . ... Apple outsources; ... studies show that businesses that outsource their customer support see a direct drop i n their market ...Author: Brian Scudamore
http://www.applematters.com/article/out-of-india-apples-outsourcing-woes/
Jun 15, 2006 · Out of India: Apple’s Outsourcing Woes. ... I can tell you in the 3 years I’ve owned the Dell, I’ve refrained from calling tech support for anything. Specifically because when I received mine initially, it had a faulty keyboard, and I couldn’t get a straight answer out of anyone to get the issues resolved ( even though I had on-site ...
https://www.investopedia.com/articles/investing/090315/10-major-companies-tied-apple-supply-chain.asp
Apple, Inc. has been a true innovator and millions of customers are willing to pay a high premium for the quality, design, and features of Apple devices like the iPhone, iPad, iPod, and Apple Watch.
https://www.outsourceaccelerator.com/articles/apple-steve-jobs-opinion-of-outsourcing/
Sep 12, 2019 · Apple co-founder, the late Steve Jobs is hailed as an iconic entrepreneur and inventor, who continues to inspire generations of business leaders. While he may be best known for his marketing acumen and innovative thinking, Jobs was also pragmatic when it came to the nuts-and-bolts of business, an approach that helped Apple Inc. post record profits.
https://www.isoutsource.com/
In 1992, ISOutsource began working with businesses throughout the Pacific Northwest to provide IT consulting and support that is forward thinking, affordable …
https://www.superoffice.com/blog/tech-support/
Sep 18, 2019 · 1. Think before you outsource. Tech support gives you a huge opportunity to influence the overall user experience of your product. But, you need to make sure that your tech support team know the product inside out. This why you should think carefully before you …
https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/do-you-have-technical-support-in-the-us-or-is-it/84d5b351-d97c-e011-9b4b-68b599b31bf5
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
https://www.quora.com/Why-have-tech-companies-e-g-Apple-returned-to-insourcing-instead-of-outsourcing
Dec 20, 2017 · It’s easier for a company like Apple to control production and quality when they do things in-house. At times, it’s even more cost effective. I think one of the bigger examples of this would have to be Apple Tech Support. They used to be the gold ...
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