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https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://en.wikipedia.org/wiki/Application_software
Application software (app for short) is a program or group of programs designed for end users. Examples of an application include a word processor, a spreadsheet, an accounting application, a web browser, an email client, a media player, a file viewer, an aeronautical flight simulator, a …
https://en.wikipedia.org/wiki/Network_Centric_Product_Support
Network Centric Product Support (NCPS) is an early application of an Internet of Things (IoT) computer architecture developed to leverage new information technologies and global networks to assist in managing maintenance, support and supply chain of complex products made up of one or more complex systems, such as in a mobile aircraft fleet or fixed location assets such as in building systems.
http://infonicles.wikidot.com/production-support
A Production Support person/team is responsible for receiving Incidents & Requests from end users, analyzing these and either responding to the end user with a solution or escalating the to other IT teams. These teams may include Developers, System Engineers and Database Administrators. Production Support @ Wikipedia; Areas of Focus. Incident ...
https://www.greatsampleresume.com/job-responsibilities/production-support-responsibilities/
Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure. Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
https://en.wikipedia.org/wiki/End-of-life_(product)
(The vendor may simply intend to limit or end support for the product.) In the specific case of product sales, a vendor may employ the more specific term "end-of-sale" (EOS). The time-frame after the last production date depends on the product and relates to the expected product lifetime from a customer's point of view. Different lifetime ...
https://en.wikipedia.org/wiki/Software_deployment
Software deployment is all of the activities that make a software system available for use.. The general deployment process consists of several interrelated activities with possible transitions between them. These activities can occur at the producer side or at the consumer side or both. Because every software system is unique, the precise processes or procedures within each activity can ...
https://www.quora.com/What-are-the-differences-between-technical-support-product-support-application-support-jobs-in-MNCs
Oct 02, 2015 · There are three levels of support Level 1 : Receiveing issues over phone / email/ apps , registering them into issue management apps and escalating them It is known as Problem Managment and the object is to see that the issue gets resolved. Le...
https://www.fdmgroup.com/what-is-application-support/
What is Application Support? October 7, 2010 Alistair Tech Industry. How can we define what Application Support is in a word? Simply put, it is service; understand this and you appreciate what you deliver on a daily basis. ... Remember these are production (live) issues and need immediate attention to resolve. They need Application Support ...
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