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https://premiosgroup.com/sizing-application-maintenance-support-activities/
Oct 18, 2014 · A unique and proven approach for estimating maintenance and support activities using a new type of ‘sizing’ model. The authors, Anjali Mogre and Penelope Estrada Nava, share their experience based on the work they have done at Atos worldwide.
https://itservicemanagement-itil.com/application-support-estimation-3rd-party-applications/
Hi Bob We have to provide application support to a new application developed by 3rd party. How should I estimate the resource requirement to support it, I do have the actual efforts spent on developing the project and also the technology stack using which it …
http://www.softwarevalue.com/media/1083856/sizing-application-maintenance-and-support-activities-20.pdf
‘Sizing’ Application Maintenance and Support activities Anjali Mogre, Penelope Estrada Nava A key to ensure success in any software project is correct estimation. Correct estimation of effort at the time of project initiation helps in planning, resourcing and budgeting for …
https://pm.stackexchange.com/questions/16362/effort-estimation-in-production-support-projects
How can we do the effort estimation for Production support projects? Need to decide count of resources in L1,L2 and L3? I have 2 projects - 1)Apps with few months of Ticket details 2)Apps with No
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
application support operation A methodology that uses strategy, service objectives and cost objectives to optimise a support solution that leverages effective processes, …
https://pm.stackexchange.com/questions/25002/how-to-do-l1-l2-l3-effort-estimation-for-applications-support
Working myself with PROD support for years, I know that some tasks are unpredictable, and that's part of the game. But it's also true that some support activities are similar to already solved issues. The key is to identify these patterns. So, back to the original question: how to estimate application support actions? Identify patterns.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4 support during the warranty / hyper care phase, and L2, L3, and L4 support during the steady state support. Brief description of different support options are given below: L1: It is the initial level of maintenance
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
https://cdn.ttgtmedia.com/searchSoftwareQuality/downloads/Estimating_SW_Costs_ch03.pdf
in each set: cost estimating at either the activity or the task level. Only the very granular forms of software cost estimation are usually rigor-ous enough to support contracts and serious business activities. Let us consider the pros and cons of each of these six estimating methods. Overview of Manual Software-Estimating Methods
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