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https://en.wikipedia.org/wiki/Application_analyst
Typically an application analyst will be responsible for supporting bespoke (i.e. custom) applications programmed with a variety of programming languages and using a variety of database systems, middleware systems and the like. It is a form of 3rd level line technical support.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.wisegeek.com/what-does-an-application-support-specialist-do.htm
Oct 26, 2019 · An application support specialist is primarily responsible for helping customers to cope with computer system problems. He or she must be able to prioritize which issues need to be addressed first and should have the ability to work quickly when investigating and …
https://www.linkedin.com/pulse/what-application-supportor-roles-responsibilities-support-aggarwal
Feb 09, 2018 · Many of my friends & family members do ask me about APPLICATION SUPPORT, job roles and duties as people are only aware of Development and Testing domain of …
https://www.quora.com/What-is-the-role-of-an-application-support-engineer
Oct 03, 2016 · This depends on the level of support provided for the application in an organization. L1 (Level 1) Support: Role: Software engineer, Support analyst Responsibilities: Support ticket classification, Re-prioritization, User clarification, password r...
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