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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
IT Staffing Ratios--Benchmarking Metrics for 16 IT Job Functions benchmarks, ratios, ... ERP Support Staffing Ratios. ERP Users per ERP Support Staff Member; ... Application Developer Staffing Ratios. Trend in Application Developers as Percentage of IT Staff.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://www.computereconomics.com/article.cfm?id=2193
As shown in Figure 1 from our study, ERP Support Staffing Ratios, there is a wide range of ERP support staffing ratios for installations of all sizes. At the median, there are 60 users per ERP support staff member, rising to 140 users per ERP staff member at the 75th percentile. At the 25th percentile, each ERP staff member supports just 30 users.
https://www.gartner.com/en/documents/3832268/how-to-determine-your-it-service-desk-staffing-ratio
Nov 22, 2017 · Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations.
http://www.computereconomics.com/page.cfm?name=Staffing%20Ratios%20and%20Trends
This special publication bundles the entire collection of our reports on IT staffing ratios. The IT functions covered include IT management, project management, help desk, desktop support, business analysts, server support, network support, application maintenance, application developers, ERP support, database administration, data management, IT quality assurance, IT security, web/e-commerce ...
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
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