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https://community.arubanetworks.com/t5/Controller-Based-WLANs/How-do-I-generate-logs-tar-with-tech-support-information/ta-p/178198
Product and Software: This article applies to ArubaOS 3.x and later. To generate "logs.tar" along with "tech-support" information on the controller for TAC analysis, follow these steps from the CLI or WebUI. From CLI To save a snapshot of the logs into flash: tar logs tech-support To copy ...
https://www.arubanetworks.com/techdocs/ArubaOS_84_Web_Help/content/arubaframestyles/1commandlist/tar.htm
Archives the logs directory to log.tar. tech- support {no-controllerip user <mac-address>} Optionally, technical support information can be included for a specific user. ... The customers using Aruba mobility controllers can avail PEF features and services by obtaining a PEF license.
https://support.arubanetworks.com/Portals/0/uploads/614/Aruba_Networks_TAC_Case_Guideline.pdf
CASE OPENING GUIDELINES ARUBA NETWORKS TECHNICAL SUPPORT . 2 DOCUMENT TYPE ... In case of IAP VPN issues, please run the command tar logs tech-support and attach the logs.tar bundle to the case Please include the site survey report detailing coverage and AP placements to troubleshoot client connectivity/roaming issues
https://www.arubanetworks.com/techdocs/Instant_40_Mobile/Advanced/Content/CLI_commands/show%20tech%20support.htm
show tech-support. show tech-support. Description. This command displays the complete IAP information and the associated configuration details, which can be used by the technical support representatives for debugging.. Usage Guidelines. Use this command to view and analyze IAP configuration details for debugging any AP related issues.. Command History
https://blogs.arubanetworks.com/solutions/arubaos-6-3-who-is-logging-in-and-out-of-your-controller-and-from-where-show-audit-trail-login/
The "show audit-trail" command can show you configuration commands that are typed on the commandline or on the GUI. It can also show you who is logging in and out. Information about the comm
https://techyforum.blogspot.com/2013/06/aruba-support-details.html
Jun 27, 2013 · (Aruba)#tar logs tech-support (Aruba)#copy flash: logs.tar tftp: < TFTP server IP> logs.tar . This should save the file to TFTP server's root folder. 3) Upload the file to the support site or send it to the support engineer working with you. From WebUI
https://blogs.arubanetworks.com/spectrum/arubaos-6-3-new-packet-capture-functionality-in-arubaos-6-3/
The Aruba controller has had built-in packet capture functionality since day one. It supports streaming traffic to a host or saving a packet capture (.pcap) file to the controller for later analysis. ... I could have also done a "tar logs tech-support" from the commandline or the GUI and the datapath.pcap file of the packet capture would be ...
https://ase.arubanetworks.com/solutions/id/16
Backup all the important files such as flash backup, tar log tech, WMS database and licenses to the external TFTP server. The following files will be backup, Flash backup
https://www.slideshare.net/ArubaNetworks/atm-2015-top-10-tac-tips
Mar 03, 2015 · The Aruba Tech Support Top 10: WLAN design, configuration and troubleshooting tips ... Transition Content Segmental Troubleshooting User show tech-support user mac <Mac Address> tar logs user mac <User Mac > tech-support User Debugging Logging Level debugging user-debug <Mac Address> @ArubaNetworks
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