Auto Support Netapp

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Managing AutoSupport - NetApp

    https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-DF931E89-B833-4DED-83B5-A97F7EC97425.html
    AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.

web - mysupport.netapp.com

    https://mysupport.netapp.com/info/web/AboutAIQ.html
    NetApp® Active IQ ® engine uses machine learning, predictive analytics and community wisdom to create actionable intelligence that allows you to prescriptively optimize your NetApp environment.

Active IQ and AutoSupport - NetApp Community

    https://community.netapp.com/t5/Active-IQ-and-AutoSupport/ct-p/autosupport-and-my-autosupport
    NetApp® Active IQ® analytics provide real-time insights and proactive support to help IT optimize data services across the hybrid cloud. Active IQ is powered by data from NetApp AutoSupport® telemetry.

Site Login NetApp

    https://www.netapp.com/us/site/index.aspx
    Register or login to NetApp online support for self-service tools, technical assistance, software downloads, and more. Field Portal ; Access resources and partner programs designed to help you sell the NetApp brand, grow your business, and support your customers. Community ...

NetApp Active IQ NetApp

    https://www.netapp.com/us/products/data-infrastructure-management/active-iq.aspx
    Achieve simple and secure visibility into the health of your NetApp systems. Expose risk factors and prevent problems before they affect your business. Lower support costs with automated case creation and parts replacement. Monitor and predict capacity usage to stay a …

How to manually trigger a complete AutoSupport ... - NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1031570/~/how-to-manually-trigger-a-complete-autosupport-for-clustered-data-ontap-from
    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein.

Setting up AutoSupport - NetApp Documentation

    http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
    If you are sending messages to your internal support organization or you chose SMTP transport for messages to technical support, configure SMTP by setting the following parameters of the system node autosupport modify command: Set -mail-hosts to one or more mail hosts, separated by commas. You can set a maximum of five.

Managing AutoSupport - NetApp Documentation

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-DF931E89-B833-4DED-83B5-A97F7EC97425.html
    AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.

Commands for managing AutoSupport - library.netapp.com

    https://library.netapp.com/ecmdocs/ECMP1368862/html/GUID-D4B6F57E-14B6-49F8-BA7E-48736542B69F.html
    Note: If you retransmit an AutoSupport message, and if support already received that message, the support system will not create a duplicate case. If, on the other hand, support did not receive that message, then the AutoSupport system will analyze the message and create a case, if necessary.

AutoSupport Message: SHELF_FAULT - NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1040241/~/autosupport-message%3A-shelf_fault-
    Verify shelf firmware is updated - contact Netapp Technical Support if you require assistance. If none of the above solutions are applicable, a re-seating of the shelf module may clear the errors. Related Links: 1034273: How to determine the cause of the faulty component when a shelf reports a …



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