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https://www.researchgate.net/publication/3453544_Automatic_Fuzzy_Ontology_Generation_for_Semantic_Help-Desk_Support
Automatic Fuzzy Ontology Generation for Semantic Help-Desk Support Article in IEEE Transactions on Industrial Informatics 2(3):155 - 164 · September 2006 with 37 Reads How we measure 'reads'
http://yadda.icm.edu.pl/yadda/element/bwmeta1.element.ieee-000001668074
technical support services customer services fuzzy set theory ontologies (artificial intelligence) semantic Web fuzzy logic automatic fuzzy ontology generation semantic help-desk support customer service support multinational manufacturing companies Internet technologies Web-based systems semantic Web services fuzzy formal concept analysis ...
https://core.ac.uk/display/18492306
Automatic fuzzy ontology generation for semantic help-desk . By Q.T. Tho, S.C. Hui and A.C.M. Fong. Abstract. Customer service support is an important operation for most multinational manufacturing companies. With the advancement of internet technologies, customer services nowadays are supported through web-based systems. ... The proposed ...Author: Q.T. Tho, S.C. Hui and A.C.M. Fong
http://scholar.google.com/citations?user=d4ZYx6gAAAAJ&hl=en
This "Cited by" count includes citations to the following articles in Scholar. ... Automatic fuzzy ontology generation for semantic web. QT Tho, SC Hui, ACM Fong, TH Cao. ... Automatic fuzzy ontology generation for semantic help-desk support. TT Quan, SC Hui, ACM Fong.
http://scholar.google.com/citations?user=IlW-MrAAAAAJ&hl=en
Automatic fuzzy ontology generation for semantic web. QT Tho, SC Hui, ACM Fong, TH Cao ... Automatic fuzzy ontology generation for semantic help-desk support. TT Quan, SC Hui, ACM Fong. IEEE Transactions on Industrial Informatics 2 (3), ... An MAS negotiation support …
https://www.cambridge.org/core/journals/knowledge-engineering-review/article/survey-on-fuzzy-ontologies-for-the-semantic-web/C74FE15A3EAD833D209826E1891FF985
Apr 22, 2016 · Research on automatic fuzzy ontology generation from fuzzy context. ... Designing a decision support system for recommending smartphones using fuzzy ontologies. ... Automatic fuzzy ontology generation for semantic help-desk support.Cited by: 4
https://www.researchgate.net/publication/251913154_A_Flexible_Approach_for_Ontology_Matching
Primary study Title ID Reference PS1 Yang and Liu [59] A Flexible Approach for Ontology Matching (C) CiSE PS2 Lin and Harding [35] A Manufacturing System Engineering Ontology Model on the Semantic ...
https://www.sciencedirect.com/science/article/pii/S0950584915000154
5.6. PS6: Automatic fuzzy ontology generation for semantic help-desk support (RQ1) In the first part of this article, is discussed how to create an ontology and how we can describe formally all the features of the ontology. All the topic discussed in this study are exampled on a help-desk support application.Cited by: 28
http://www.ntu.edu.sg/home/asschui/Research.htm
The primary objective of this research is to develop an automatic and integrated chat monitoring and analysis system. ... "Automatic Fuzzy Ontology Generation for Semantic Help-Desk Support", IEEE Transactions on Industrial Informatics, 2006. Q.T. Tho, S.C. Hui, A.C.M. Fong and T.H. Cao, "Automatic Fuzzy Ontology Generation for Semantic Web ...
https://www.hindawi.com/journals/afs/2011/683976/
Quan et al. presented an automatic fuzzy ontology generation for semantic help-desk support for supporting customer services utilizing the semantic web technologies. It has been focused on an automatic generation approach, known as fuzzy formal concept analysis (FFCA) for fuzzy machine service ontology that can also deal with uncertainty data .Cited by: 5
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