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https://community.netapp.com/t5/Data-ONTAP-Discussions/Autosupport-cannot-connect-to-host-quot-SMTPHOST-quot-Network-is-unreachable/td-p/26015
FYI, I was able to fix this problem without re-running setup. What had happened, apparently, is that when the box was set up the default route had been pegged to the wrong interface (it was tied to an interface that didn't have that network on it).
https://kb.netapp.com/app/answers/answer_view/a_id/1032478/~/autosupports-not-working-after-mailhost-ip-changed-
Nov 29, 2017 · AutoSupports not working after changing the mailhost IP address, even after options autosupport.mailhost IP has been changed. autosupport.mailhost mailhost.local . Getting error: [NETAPP: asup.smtp.host:info]: Autosupport cannot connect to host 141.xxx.xx.xx (Network comm problem) 141.xxx.xx.xx is the old mailhost IP address.
https://community.netapp.com/t5/Data-ONTAP-Discussions/Autosupport-cannot-connect-to-host-quot-SMTPHOST-quot-Network-is-unreachable/td-p/26015/page/2
Hello, After upgrading our FAS2040 from Data ONTAP 8.0RC3 7-Mode to Data ONTAP 8.0.1 7-Mode, AutoSupport wil not work anymore. We are receiving the
https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Filer-Can-t-Connect-to-AutoSupport/td-p/10199
I ment from firewall. Sometimes people uses proxy servers when using http/https. I don't have too much experience about those.. But, mail addresses specified in autosupport.to and autosupport.partner.to fields receives autosupports always via smtp. you have three options in field: options autosupport.support.transport http https smtp If you pick http/https filer will send autosupports to ...
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
You must be able to ping a functioning host outside the subnet from the cluster management LIF using the name of the host (not the IP address). About this task These steps are for cases when you have determined that AutoSupport can generate the message, but cannot …
http://network-appliance-toasters.10978.n7.nabble.com/AutoSupport-cannot-connect-to-url-https-support-netapp-com-td24089.html
Well, I followed Netapp support's recommendation to add a static route route add 216.240.18.16 <gatewayIP> 1 I post this followup under the category of WORKAROUND since the ASUPs are flowing now, but IMO the root cause is not determined (it should not be necessary to add this static route if the routing table is being obeyed) More info: Our firewall is set to LOG egress (outgoing) connections ...
https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-
(Default host name is the administration host.) For example: options autosupport.mailhost host1,host2,host3 Note: The storage system can send AutoSupport messages by SMTP (port 25), HTTP (port 80), or HTTPS (port 443). HTTPS is the default. If the network connection does not allow HTTPS or HTTP, configure AutoSupport for SMTP.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 4: AutoSupport messages not delivered to NetApp support or to partners using SMTP How to determine if this is the cause. Determine if the node was upgraded within the last 24 hours. If so, it will not send AutoSupport messages until 24 hours have passed since the upgrade. (As described in the Note in the above section).
https://kb.netapp.com/app/answers/answer_view/a_id/1040241/~/autosupport-message%3A-shelf_fault-
NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein.
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
The AutoSupport message is too big in size to fit through the mail server's size filter/policy. AutoSupport messages are not sent for some other reason and they are required to be collected for analysis. However, the AutoSupport data might be required for Technical Support to efficiently troubleshoot a system failure.
https://kb.netapp.com/app/answers/answer_view/a_id/1032478/~/autosupports-not-working-after-mailhost-ip-changed-
Nov 29, 2017 · AutoSupports not working after changing the mailhost IP address, even after options autosupport.mailhost IP has been changed. autosupport.mailhost mailhost.local . Getting error: [NETAPP: asup.smtp.host:info]: Autosupport cannot connect to host 141.xxx.xx.xx (Network comm problem) 141.xxx.xx.xx is the old mailhost IP address.
http://network-appliance-toasters.10978.n7.nabble.com/AutoSupport-cannot-connect-to-url-https-support-netapp-com-td24089.html
Well, I followed Netapp support's recommendation to add a static route route add 216.240.18.16 <gatewayIP> 1 I post this followup under the category of WORKAROUND since the ASUPs are flowing now, but IMO the root cause is not determined (it should not be necessary to add this static route if the routing table is being obeyed) More info: Our firewall is set to LOG egress (outgoing) connections ...
https://kb.netapp.com/app/answers/answer_view/a_id/1040241/~/autosupport-message%3A-shelf_fault-
NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein.
https://community.netapp.com/t5/Data-ONTAP-Discussions/Autosupport-cannot-connect-to-host-quot-SMTPHOST-quot-Network-is-unreachable/td-p/26015
FYI, I was able to fix this problem without re-running setup. What had happened, apparently, is that when the box was set up the default route had been pegged to the wrong interface (it was tied to an interface that didn't have that network on it).
https://lists.gt.net/netapp/toasters/8385
Feb 12, 2008 · From what seems out of the blue, Autosupport emails are no longer able to be sent to my mailhost (Exchange 2003 on the same subnet): "Autosupport cannot connect to host rtpmail01.americas.ppdi.local (Network comm problem) for message: USER_TRIGGERED (TEST)" This message will be thrown until the message is eventually dropped. My
https://library.netapp.com/ecm/ecm_download_file/ECMP1200040
6 Remote Support Agent Configuration Guide for Use with Clustered Data ONTAP 8.2 on your storage controller and have a complete AutoSupport log returned …
https://library.netapp.com/ecm/ecm_download_file/ECMP1636024
4 Remote Support Agent Configuration Guide for Use with Clustered Data ONTAP 8.3 What Remote Support Agent is RSA is a remote diagnostics data collector that …
https://community.emc.com/docs/DOC-38956
Sep 19, 2014 · Email SMTP/Security Debugging when messages do not go through. created by vipin_joy on Sep 19, ... "Cannot connect [err = <message>]" ... "No such recipient key <key> in registry" Either the autosupport key or the alerts key in the registry is missing or invalid.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
You must be able to ping a functioning host outside the subnet from the cluster management LIF using the name of the host (not the IP address). About this task These steps are for cases when you have determined that AutoSupport can generate the message, but …
https://communities.vmware.com/thread/546997
Nov 22, 2016 · It is pingable and can ping out into the world. Also enabled SSH (but I cannot SSH into it :/). This is an HP Proliant dl380 Gen 8. For my test machine, I have an old clunker I found in the office, 32-bit running windows 7 and vsphere client 5.5. It can ping the host. When trying to connect to the root through Vsphere, it times out.
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