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https://www.glassdoor.com/Salaries/it-support-salary-SRCH_KO0,10.htm
Jan 22, 2020 · The national average salary for a IT Support is $51,008 in United States. Filter by location to see IT Support salaries in your area. Salary estimates are based on 1,360 salaries submitted anonymously to Glassdoor by IT Support employees.
https://it.toolbox.com/blogs/joshua-feinberg/what-it-support-services-should-cost-on-a-per-employee-basis-112412
Earlier this year on Linked Answers, I saw an interesting question about the per employee costs of IT support services. The question, posed by Jason Mudd, APR, a public relations consultant, was, “ What does it cost on average, on a per employee basis, to provide IT services and support?” Mudd goes on to elaborate that he’s looking for this...
https://www.computereconomics.com/page.cfm?name=IT%20Spending%20and%20Staffing%20Study
Over 20 specific IT cost management ratios and other IT support metrics are provided, such as IT budget as a percent of revenue and IT budget per employee/user, allowing IT executives to highlight opportunities to reduce IT costs, optimize IT expenses, and improve the efficiency, effectiveness, and governance of the IT organization.
https://www.imagineiti.com/it-support/costs/
Mid-sized IT Support Company (5-10 techs): $90-$150 per hour and some may offer a flat monthly fee for services (see below) Larger IT Support Company (10+ techs): $100-$225 per hour and may offer a flat monthly fee for services (see below) In the past, some firms allowed their customers to …Location: 2051 Killebrew Drive, #510, Bloomington, 55425, MN
https://www.ouritdept.co.uk/business-it-support-prices/
Be highly suspicious of IT support quotes that significantly undercut others. Look for hidden costs and ALWAYS ask to speak with multiple references. “Cheap can be expensive. If the service sounds too good to be true then it probably is”. IT support prices vary from one provider to another.
https://www.techdonut.co.uk/it-support/it-support-contracts/are-you-paying-too-much-for-it-support
Are you paying too much for IT support? The choice of IT support company for your business is likely to be influenced - to some extent - by their costs and charging structure. However, before you start searching online for "cheap IT support company in [your area]", build a picture of your needs, the value of your IT equipment and what the cost ...
https://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/
According to research from MetricNet, reported in the white paper The Economic Impact of Support, the average cost of an IT support ticket starts at about $22 for Level 1 (service desk) support and rises dramatically as issues are escalated, reaching $196 per ticket for field support and a whopping $471 for vendor support.
https://www.educause.edu/ir/library/html/cnc9856/cnc9856.html
The COSTS project aims to obtain consistent and reliable data, analyze it in meaningful ways, and develop benchmarks for IT services. This article describes the project's origins and work to date and reports initial results in three support services areas.
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