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https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
Today’s IT support team is responsible for hundreds, even thousands of devices. They’re rolling out dozens of IT changes each month. They’re budgeting for a number of columns that never existed ten years ago. A number you’ll see batted around as far as an “ideal” end user to IT service desk worker ratio is Gartner Research’s 70:1.
https://community.spiceworks.com/topic/319705-how-many-it-staff-per-users
Apr 01, 2013 · I like the 1 per 50 ratio, but it really depends on what your setup is like & how well trained / intelligent your users are. It also depends on how many IT staff are cross trained / generalists as opposed to a specific jobs only.
https://community.spiceworks.com/topic/21111-what-is-your-ratio-how-many-users-per-tech-support-personnel
Aug 12, 2008 · At times I feel overhelmed and others here have expressed the same. Now a ratio is no indication of how overwhelming your job actually is. If the only user I had to support was this one particular upper level managment person in my company then I would still feel overwhelmed. So this is more of a curiosity question.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
How Many Help Desk Tier 1 Personnel Do You Need? ... The diversity and complexity of your IT footprint, as well as the number of employees, will affect how many help desk tier 1 support staff you should hire. If you're rolling out new computers and a slew of enterprise applications using multiple networks and operating systems, help desk ...
https://www.cde.ca.gov/ls/cg/rh/documents/ab722report.pdf
Table 4.3 Adequacy of Number of Pupil Support Personnel . Table 4.4 Pupil Support Personnel by District Type . Table 4.5 Average School Counselor Ratios . Table 4.6 Ratios of Support Personnel Specialists . Table 5.1 Summary of Ratings . Table 5.2 Correlations Between Pupil Ratios and Pupils’ Well-Being, Ability to Learn, and
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.computereconomics.com/article.cfm?id=1189
Server Support Staffing Ratios: Executive Summary This Research Byte is an executive summary of our full report, which provides benchmarks for server support headcount based on a survey conducted by Computer Economics with over 140 data centers. The full report provides benchmarks for the number of servers and the number of OS instances that can be supported by one support staff member.
https://www.gsa.gov/cdnstatic/Workplace_Standards_Benchmark.pdf
The methods in which workplace standards are measured and benchmarked vary drastically across companies and ... number of personnel (includes all full-time and part-time employees, interns, and any contractors that ... organizations average 1 seat per every 1.23 personnel compared to the Private Sector average of 1 seat per every 1.01 personnel.
https://bizfluent.com/how-8530755-calculate-average-number-employees.html
Jan 25, 2019 · Determining the average number of employees examines the number of workers you have during a certain period of time. Because it is not economical to count the number of employees each day and then find an average, companies will look at the beginning number of employees and the ending number of employees for the ...
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