Average Support Cost Per Desktop

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Metric of the Month: Desktop Support Cost per Ticket

    https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-desktop-support-cost-per-ticket.aspx
    The North American average service desk cost per ticket was $15.56. Why is the cost per ticket so much higher for desktop support than it is for the level 1 service desk? First, desktop support technicians typically earn more than level 1 agents.

Benchmarking Desktop Support Cost Per Ticket - How ...

    https://www.riverbed.com/blogs/benchmarking-desktop-support-cost-per-ticket.html
    Feb 26, 2018 · So the total number of tickets handled by the desktop support team is the sum of the incidents and the service requests. Therefore, desktop support cost per ticket is the weighted average of cost per incident and cost per service request. Service requests generally require more work time than incidents.

Benchmarking Desktop Support Cost Per Ticket: Aternity ...

    https://www.riverbed.com/partner-blogs/benchmarking-desktop-support-cost-per-ticket.html
    Feb 27, 2018 · Therefore, desktop support cost per ticket is the weighted average of cost per incident and cost per service request. Service requests generally require more work time than incidents. This results in higher costs, as shown by the data below from MetricNet’s 2016 survey.

How Much Does Remote IT Support (Help Desk) Cost?

    https://resource.optimalnetworks.com/blog/2015/01/12/cost-remote-it-support-help-desk
    Jan 12, 2015 · What is the average price range for remote IT support? For remote server maintenance, expect to pay anywhere between $100 to $395 per server per month. The more features you want to be handled remotely (especially where issue remediation is concerned, unlimited or otherwise), the more you’ll need to invest.

IT Support Costs - Minneapolis, St Paul Imagine IT, Inc.

    https://www.imagineiti.com/it-support/costs/
    Larger IT Support Company (10+ techs): $100-$225 per hour and may offer a flat monthly fee for services (see below) In the past, some firms allowed their customers to purchase blocks of time. Basically, the customer would pre-pay for 30-40 hours of time at a slightly discounted rate.Location: 2051 Killebrew Drive, #510, Bloomington, 55425, MN



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