Aws Iam Support

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Use IAM to Access the Support Center AWS Support

    https://aws.amazon.com/premiumsupport/iam-access/
    An IAM user with Support access and a Business or Enterprise-level support plan can use these AWS Support features: AWS Support API, which allows automated access to Support cases and AWS Trusted Advisor. (Your IAM user account must have access keys; see Security Credentials.)

AWS Identity & Access Management - Amazon Web Services

    https://aws.amazon.com/iam/
    AWS Identity and Access Management (IAM) enables you to manage access to AWS services and resources securely. Using IAM, you can create and manage AWS users and groups, and use permissions to allow and deny their access to AWS resources. IAM is a feature of your AWS account offered at no additional charge.

Support Role - IAM best practice

    https://www.cloudconformity.com/knowledge-base/aws/IAM/support-role.html
    Ensure there is an active IAM Support Role available within your AWS account. A Support Role is an IAM role configured to allow authorized users to manage incidents with AWS Support. This rule can help you with the following compliance standards: The Center of Internet Security AWS Foundations Benchmark; APRA MAS

Grant IAM Users Permissions to File Support Cases

    https://aws.amazon.com/premiumsupport/knowledge-center/iam-support-permissions/
    By default, IAM users on an account can't access services and functions unless the root account user explicitly grants them access. For instructions on granting permissions for particular IAM users to file support cases, see Accessing AWS Support.. Also, be sure that the IAM user has permissions to view and access any services they might want to contact AWS Support about.

Getting Started with AWS Support - docs.aws.amazon.com

    https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html
    Get started with AWS Support: create and manage cases, access AWS Support services, use AWS Trusted Advisor, and troubleshoot problems.



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