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https://www.thejobnetwork.com/how-to-become-a-technical-support-engineer/
The hot apps and systems a year ago might not be the best option now, and companies typically want their tech support team to be as current as possible on tech trends and processes. Being a quick, adaptable learner when it comes to new tech is key for a technical support engineer.
https://www.indeed.com/career-advice/careers/what-does-a-technical-support-specialist-do
Technical support specialists may work in a variety of fields, including finances, educational services, telecommunications and computer systems. They may work for individual companies in-house or may work for larger organizations that specialize in providing technical support for businesses.
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions. Duties also include maintaining records of software licenses, re-stocking equipment, and staying abreast of current developments in technology.
https://www.mastercam.com/support/technical-support/
Telephone Support. If your Mastercam Reseller is unavailable, you can call CNC Software, Inc. Monday – Friday, 8:00 a.m. – 5:00 p.m., ET. When calling for technical support, please follow these guidelines: Be sure you have already tried to contact your Mastercam Reseller.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
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