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https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=55084
Jul 11, 2009 · Benefits—how much a company could benefit from customer service online communities. Costs— the amount an organization will have to pay in both hard costs and resources for the communities. Risks— how uncertainties could change …
https://www.andrewjensen.net/the-benefits-of-online-customer-service-communities/
Sep 22, 2010 · Online customer service and outreach programs are nowadays more or less required for any business aspiring to be competitive in the marketplace and attract more customers. Nearly every major retail or manufacturing company has a slate of online customer service tools and resources which facilitate interaction between customer and company.
https://www.thebusinesswomanmedia.com/5-benefits-customer-portals/
Oct 20, 2016 · Secure storage is just one of the many benefits you can get by using customer portals. One of the biggest woes of the modern consumer is the loss of their personal data. If you can protect it, you’ll have customers that are thrilled with the efficient, secure service you are providing.
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