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https://www.amazon.com/Breakthrough-Customer-Service-Practices-Leaders/dp/0471642320
Breakthrough Customer Service: Best Practices of Leaders in Customer Support [Stanley A. Brown] on Amazon.com. *FREE* shipping on qualifying offers. Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan PlashkesAuthor: Stanley A. Brown
https://business.simplicable.com/business/new/14-best-practices-for-customer-service-and-support-processes
Jun 27, 2016 · business » business processes » best practices for customer service 14 Best Practices for Customer Service and Support Processes posted by Anna Mar, June 27, 2016. ... Strategy vs. Best Practice. Superiority of Defensive Business Strategies.
https://www.providesupport.com/blog/tips-for-effective-leadership-in-customer-service/
Jun 01, 2017 · 5 Tips for Effective Leadership in Customer Service. Customer service team success is most significantly influenced by service-focused culture …
https://www.kepner-tregoe.com/linkservid/9495FA19-5056-A346-5CD9E767E03FD89F/showMeta/0/
The key to maximizing service performance effectiveness and efficiency lies in improving the underlying quality and consistency of troubleshooting. The KT ResolveSM approach is the ITIL® recognized, industry best practice for customer issue handling and Problem Management. Global industry leaders have …
https://www.givainc.com/wp/customer-service-best-practices-customer-care-institute.cfm
This White Paper is a summary of Customer Service Best Practices from the following three authority sources: Customer Care Institute, Purdue University Center for Customer Driven Quality and the Service & Support Professionals Association (SSPA).
https://leadonpurposeblog.com/2008/11/17/five-leadership-practices-for-improving-customer-service/
Nov 17, 2008 · However, the culpability ultimately rests on the leaders of the organization. What happens at the customer ‘touch point’ is the responsibility of upper management. If they want to keep customers they need to lead out in the efforts to elevate customer service. Following are five leadership practices for improving customer service: Decide to ...
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