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8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
Aug 10, 2017 · IT Service Management Best Practices: 7 Things You Need to Do ... The customer will evaluate your service based on how useful it is, and on the consistency of your support. Here are the 4 questions that the ITIL views as a “perspective of quality” from the …
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