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https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://www.sherweb.com/blog/partner/it-service-management-best-practices/
Aug 10, 2017 · IT Service Management Best Practices: 7 Things You Need to Do ... The customer will evaluate your service based on how useful it is, and on the consistency of your support. Here are the 4 questions that the ITIL views as a “perspective of quality” from the …
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