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I'm looking to pull together a list of best practices or processes that should be implemented and documented for an IT team of desktop support specialists.
Apr 23, 2015 · Desktop management best practices A successful desktop management initiative should begin with policy, informed by user roles and responsibilities. For example, employees in similar roles and with similar responsibilities will likely require similar applications and access controls.
Information Technology Services Desktop Configuration Management Best Practices April 20, 2006 v5.20 Page 5 of 44 1.0 Overview These Best Practices were developed by an ITSS working group sponsored by the ITSS Desktop Team, including representatives from the Windows Systems Team and Client Support.
Our IT support best practices compilation download is available both as a Microsoft Word document and an Adobe PDF file. To increase download speed, we have zipped these two files together into one...Author: Bill Detwiler
Desktop and User Support Desktop and User Support These best practices are followed by all desktop technicians within ITS when providing computer support for users across campus. Free support is provided by the Computer Help Center.
variation in the desktop support arena for a one-size-fits-all approach. The purpose of this research brief is to examine the data from the 2012 HDI Desktop Support Practices & Salary Report and leverage that information to offer a possible starting point for making sound staffing decisions for desktop support.
Oct 14, 2014 · The Bottom Line on Desktop Support Best Practices Desktop Support is now being managed as a strategic asset within the enterprise One that can reduce the overall cost of IT Dramatically improve the productivity of end-users And drive a positive view of IT Strategic Desktop Support organizations have a number of success factors in common 1.
The 2012 HDI Desktop Support Practices & Salary Report tells us that about 91 percent of desktop support organizations are using remote control tools to provide support. Ac-cording to Jenny Rains, HDI’s research analyst, “about three-quarters of the industry is providing support using remote support …
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
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