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https://www.servicedeskinstitute.com/2018/06/07/the-9-best-practices-of-a-high-performing-service-desk/
Jun 07, 2018 · SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation, the first of its kind, looks at the highest performing service desks in each of these Read More
https://www.bmc.com/blogs/four-best-practices-for-it-service-desk-managers/
Apr 07, 2015 · “The more successful your service desk, the happier and more productive your organization.” Proclaimed in meetings, this type of positive mantra is met with nodding heads – but we all know that a lack of focus and a reluctance to provide a budget to support IT service desk capabilities are common barriers.
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-labtech-service-desk-best-practices.pdf
Service Desk Best Practices aTech Softare. 5 While an internal service desk staff whose responsibilities are to support an internal corporate IT infrastructure may have little or no influence on establishing minimum standards for the devices, operating systems, software
https://www.recipeforit.com/2012/01/24/it-service-desk-best-practices/
Jan 24, 2012 · The best call to the service desk is the one that never happens :). So in sum, to help ensure good service from your outsourced provider, make sure you have solution metrics in place that are reviewed regularly as well as reviewing and correcting the most frequent reasons for service desk calls. Hope that helps, best, Jim
https://www.webhelpdesk.com/web-help-desk/use-cases/itil
ITIL service management best practices cover many areas of IT service management (ITSM), including incident management, configuration management, and ITIL help desk management. An affordable, flexible ITIL help desk solution is key to addressing these different goals.
https://www.givainc.com/wp/help-desk-best-practices-itil-help-desk-institute.cfm
Simply put, a best practice is the most effective way to get something done. These practices, processes, and procedures have emerged as proven models for the majority of organizations. Help desk organizations must assess their competencies, find areas for potential improvement, and grow.
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