Blackberry Per Incident Support Cost

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Technical Incident - Blackberry

    http://us.blackberry.com/support/programs/technical/incident
    BlackBerry customers with smartphones that are not covered under complimentary support, or are out of warranty, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or …

BlackBerry Support - Enterprise Apps - BlackBerry ...

    https://www.blackberry.com/us/en/support/enterprise-apps/support-services
    BlackBerry® is here to support you globally - directly or through a partner - with advice, analysis, implementation, and migration expertise. BlackBerry Technical Support Services comes with all enterprise software subscriptions, including BlackBerry® Secure UEM & Productivity Suites, BlackBerry® UEM and BlackBerry® Workspaces.

Metric of the Month: Cost per Ticket

    https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/Cost%20per%20Ticket.pdf
    Since the cost per ticket is a weighted average of the cost per incident and the cost per service request, the mix of incidents and service requests will strongly influence the cost per ticket. Let’s assume, for example, that at Company ABC the cost per incident is $50, while the cost per service request is $100.

Pay Per Incident - Polycom Support

    https://support.polycom.com/content/support/service_policies/pay-per-incident.html
    This may include features such as unlimited access to Technical Support during local business hours, software updates, advance replacement and onsite support. Pay-Per-Incident Pricing. Purchase support for the issue you're experiencing. The charge for this service puts you in direct contact with Polycom technical experts to work on your issue.

Microsoft Professional Support (pay-per-incident): FAQ

    https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
    Jun 25, 2019 · The support professional will agree on the definition of the problem with you when you raise the support incident. The incident will be closed after the support professional has delivered one or more suggested solutions to you. If the support professional is unable to deliver a solution, you'll be notified and the case will be closed as unresolved.

Support for business

    https://support.microsoft.com/en-us/help/4341255/support-for-business
    Feb 28, 2019 · Microsoft provides a variety of plans to help you get the assisted business support you need, f rom premium support available day and night, to pay-per-incident options. If your organisation doesn’t have a paid support plan, choose an option below to get more info. Microsoft Unified Support

Per Incident Support - VMware

    https://www.vmware.com/support/services/incident.html
    VMware Per Incident Support is designed to meet the needs of individual consumers or customers with no or small datacenters and software development organizations. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with Technical Support …

The True Cost of Desktop Support v3 - HDAA

    https://www.hdaa.com.au/FilesFolder/Rumburg%20-%20True%20Cost%20of%20Desktop%20Support.pdf
    Even at a best practices rate of 5% Resolved Level 1 Capable, an organization handling 5,000 desktop support tickets per month is incurring defect costs of $15,500 per month. That’s $186,000 per year! The final factor that drives the true cost of desktop support is the workload.

Microsoft support cases for ITpros now $499 The ...

    https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
    Microsoft support cases for ITpros now $499. So apparently on 12/1 the price for the IT pro support cases increased from $249 to $499. Wow. Mind you this is not after hours support, this is …

Microsoft support cases for ITpros now $499 - MSMVPs

    https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
    Dec 02, 2014 · Microsoft support cases for ITpros now $499 On December 2, 2014, in news , by susan So apparently on 12/1 the price for the IT pro support cases increased from $249 to $499.



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