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https://origin-symwisedownload.symantec.com/resources/webguides/cacheflow/3x/3_4/webguide/Content/Monitoring/Contacting-Blue-Coat-Support.htm
To assist Blue Coat Technical Support, heartbeats are mandatory on the CacheFlow appliance. Heartbeats provide diagnostic reports that allow the Blue Coat support team to proactively address system issues. Each heartbeat is encrypted and transferred to Blue Coat using HTTPS.
https://support.symantec.com/
Symantec Enterprise Support resources to help you with our products. Search our knowledge, product information and documentation and get access to downloads and more
https://support.symantec.com/us/en/article.doc10041.html
Jun 14, 2017 · Support Resources Contact Us Article Subscriptions Home. Article Details. Blue Coat Systems Product Use Guide. DOC10041. Last Updated June 14, 2017. Copy Article Title/URL. Download Attachments. Feedback. Subscribe. Description. Describes product-specific usage rights and restrictions. Related Attachments ...
https://services.bluecoat.com/eservice_enu/licensing/register.cgi
Network Protection Licensing Portal Welcome to the Network Protection (formerly Blue Coat products) Licensing Portal / License Manager. NPL Software Manager is a global service that allows real time delivery of license information with the following capabilities:
https://support.symantec.com/us/en/article.TECH245932.html
Blue Coat recommends adhering to supported SGOS upgrade paths and ensuring that configuration and policy migrations are done correctly. Unsupported upgrade or downgrade paths can cause long term unexpected behavior. Ultimately, these could cause a lack stability of the appliance, which could require a factory reset and manual reconfiguration to fix.
https://support.symantec.com/us/en/article.SYMSA1361.html
Apr 28, 2016 · 2016-05-26 Fixes are available for Security Analytics 6.6 and 7.1 through patch RPMs from Blue Coat Support. 2016-05-11 No Cloud Data Protection products are vulnerable. 2016-04-28 initial public release
https://support.symantec.com/us/en/documentation.1145522.html
Support Resources Contact Us Article Subscriptions Home. Documentation. Documentation. Choose a Product to View Documentation. Recommended Reading. DOC11612. SGOS 7.2.x Documentation. Updated on January 21, 2020. DOC11230. Advanced Secure Gateway Upgrade/Downgrade Quick Reference. A quick reference for upgrading/downgrading Advanced Secure ...
https://support.symantec.com/us/en/security-advisory.html
SA40 : Blue Coat Security Advisories on Sockstress TCP Attacks: CLOSED: 10/21/2009 10 years 5 months ago: SYMSA1189: 10/21/2009: SA39 : Blue Coat PacketShaper Advisory on Sockstress TCP Attacks: CLOSED: 10/21/2009 10 years 5 months ago: SYMSA1186: 10/16/2009: SA35 : Blue Coat Director Advisory on Sockstress TCP Attacks: CLOSED: 10/16/2009 10 ...
https://support.symantec.com/us/en/article.DOC10115.html
Reference information and procedures to configure SGOS version 6.2.x. This audience for this document is network administrators who are responsible for managing Blue Coat ProxySG appliances.
https://www.symantec.com/support-center/hardware-support
Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support.
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