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https://www.bmc.com/support/resources/bmc-support-service-levels.html
Nov 19, 2019 · BMC Continuous Support is the only offering applicable for Mainframe System Management solutions. Discontinued Support Offerings (not available for new purchases) Offering
https://www.bmc.com/support/resources/bmc-annual-support-offerings.html
BMC Continuous Support provides comprehensive support 24 hours a day, 7 days a week (Including published holidays) for Severity-1 cases on the Supported Products List. This includes a one clock-hour response time for Severity-1 cases.
https://www.bmc.com/support/support-central.html
Visit www.bmc.com/support and click on the ‘Register' link in the grey bar at the top of the screen. Enter your details as required and wait for an email confirming your registration and subscription has been …
https://www.bmc.com/support/resources/bmc-product-support-policy.html
For products on a “continuous delivery” support model, customer may need to apply all existing small programming enhancements and patches to maintain full support. Limited Support Following the Full Support period, BMC provides limited support for the C-1 release which has reached max age (3 years), for at least 1 year (but usually 2 years).
https://www.rightstar.com/services/l1-support/
BMC Authorized L-1 Technical Support. As a BMC Authorized Support Provider, RightStar is your first line for prompt, reliable issue resolution with BMC and RightStar software products. In addition, RightStar is your liaison with BMC, resolving issues requiring Level 3 support on your behalf.
https://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=317635
Describes the BMC Performance Manager Express for UNIX and Linux 2.7.70 patch that provides support for versions 11, 11.1, and 11.2 of Solaris operating system and corrects various defects.
https://www.bmc.com/contacts-locations/support-contacts.html
Support Contacts Select Another Country Argentina Australia Austria Belgium Brazil Canada (English) Canada (French) Colombia China Denmark Dubai Finland France Germany Greece Hong Kong India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Philippines Poland Portugal Russia Saudi Arabia ...
https://www.bmc.com/contacts-locations/united-states.html
IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) ITIL: The Beginner's Guide to Processes & Best Practices Careers. Let us know how we can help. ... [email protected] Product Documentation. Product Documentation Team Contact Form. Communities. BMC Communities General Request. For Accounting Inquiries.
Remedy 9 - IT Service Management Suite Support for Remedy IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) ITIL: The Beginner's Guide to Processes & Best Practices Careers
https://www.bmc.com/support/resources/issue-defect-management.html
Upgrade Assistance. The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
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