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https://www.quora.com/What-is-the-difference-between-a-BPO-and-a-technical-support-job
BPO or Business Process Outsourcing : represents the umbrella term for outsourcing a function from with in the company to a third party vendor. This may involve any activity required to support the business, including technical support (as it can also be termed a business process), voice and data support.
https://www.taskus.com/glossary/business-process-outsourcing-bpo/
Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider. As a Business Process Outsourcing partner, TaskUs provides customer experiences and back office operations for our clients.
https://en.wikipedia.org/wiki/Business_process_outsourcing
Business process outsourcing Business process outsourcing ( BPO ) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider .
https://www.taskus.com/glossary/chat-support/
Definition. Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation). Often appearing on a company’s website or in its app in the form of a pop-up dialogue box, Chat Support allows for the customer and the agent to communicate via short, written,...
BPO Technical Services is a professional loss adjusting company that provides independent claims investigations for insurance companies and corporate clients. In …
https://www.allinterview.com/showanswers/57677/wat-difference-between-tech-support-executive-voice-process-nonvoice-backend-tel.html
TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc .....then he want to respond to that and show solution to customers. CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
https://www.careerride.com/technical-support-interview-questions.aspx
Technical support interview questions and answers - Here are interview questions for technical support for bpo, technical support engineer, IT tech support etc. with answers - Tell us about your basic technical experience and qualifications., What technical skills do you possess that would benefit our company?, What do you know about our products and company?, Have you used any of our …
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://www.ameyo.com/blog/30-must-know-call-center-terminologies
Dec 23, 2015 · It is a type of electronic support, which allows the customers and agents to access information and performs tasks over the Internet, without any …
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