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https://www.amazon.com/Breakthrough-Customer-Service-Practices-Leaders/dp/0471642320
Sinex, III, Manager, Global Integrated Services Team, External Affairs, DuPont Breakthrough Customer Service Best Practices of Leaders in Customer Support An impressive array of experts and industry winners provide a virtual road map through the major changes necessary to achieve real breakthrough customer service.Author: Stanley A. Brown
https://www.wiley.com/en-ca/Breakthrough+Customer+Service%3A+Best+Practices+of+Leaders+in+Customer+Support-p-9780471642329
Oct 01, 1997 · BEST PRACTICES IN USING TECHNOLOGY TO ACHIEVE BREAKTHROUGH CUSTOMER SERVICE. Why Fewer Customer Support Centres Are Better: KeyCorp Case Study (J. Berish, et al.). Are You Ready for Electronic Commerce? (S. Brown & D. MacCallum).Author: Stanley A. Brown
http://searchworks.stanford.edu/view/9985756
"Breakthrough Customer Service scores a direct hit on how to differentiate a business through strategic customer service." "If companies implemented just a few of the great ideas found in this book, they would enjoy world-class leadership positions not only in their own industry, but across all industries."
http://www.the-resource-center.com/BOOKS/CUSTSERV/breakthrough_customer_service.HTM
Overview. This book brings together in one volume some of the leading ideas and practices in the field of customer service and support. Editor Stanley Brown has compiled an outstanding group of contributors who offer their first-hand success stories that explore every aspect of the field, including creating the right corporate culture, establishing and using the right measurements and ...
https://www.worldcat.org/title/breakthrough-customer-service-best-practices-of-leaders-in-customer-support/oclc/37489970
pt. 1. Best Practices in Creating a Strategic Approach to Customer Service -- Ch. 1. Customer Service as a Basis for a Breakthrough Business Strategy / Michael Hanley -- Ch. 2. Secrets of Improvement-Driven Organizations: Initiating and Sustaining Quality Improvement / Stephen L. Yearout -- Ch. 3.
https://www.amazon.co.uk/Breakthrough-Customer-Service-Practices-Leaders/dp/0471642320
Buy Breakthrough Customer Service: Best Practices of Leaders in Customer Support by Stanley A. Brown (ISBN: 9780471642329) from Amazon's Book Store. …Format: Hardcover
https://www.providesupport.com/blog/tips-for-effective-leadership-in-customer-service/
Jun 01, 2017 · 5 Tips for Effective Leadership in Customer Service. Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company.
https://www.forbes.com/sites/hbsworkingknowledge/2015/11/03/the-best-practices-of-great-service-leaders/
Nov 03, 2015 · Earl Sasser : Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and employees …Author: HBS Working Knowledge
https://leadonpurposeblog.com/2008/11/17/five-leadership-practices-for-improving-customer-service/
Nov 17, 2008 · If they want to keep customers they need to lead out in the efforts to elevate customer service. Following are five leadership practices for improving customer service: Decide to create the culture: The leaders of an organization must decide that customer service will be a top priority. They need to establish this culture at all levels.
https://www.forbes.com/sites/micahsolomon/2017/02/24/nine-customer-service-best-practices-that-can-lead-your-company-to-extraordinary-success/
Feb 24, 2017 · Here are nine customer service best practices that need to be embraced by every employee in your company, every day that they're on the job. I'd even argue that to call these nine customer service ...Author: Micah Solomon
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