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https://it.toolbox.com/blogs/fducros/building-your-companys-production-support-framework-092706
There is much more to production support than a phone number for end-users to call, and a person to pick up. A mature support organization can provide a much wider variety of services. In the last post, we established how critical it is to think about production support from the inception of an implementation.
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · They discover that it’s even worse than Steve realized – Team members aren’t just being interrupted, they’re spending most of their time handling support issues. How to stop production support issues from disrupting the Team. The first line of defence, before the Team even sees a support issue, is the Product Owner.
https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
https://www.extremeuncertainty.com/production-support-agile-scrum/
This is a terrible idea. All issues should be triaged, and if they are critical, they should be done right away. Also, if you are doing Scrum, the team should be building a new product increment each sprint. Fixing bugs from months ago does not count as building a new product increment. Production support phase 2: Own the stack
https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
“The situation was pretty bad and the team was frustrated.” In the process of improving performance, Miller eventually had to let go of the team’s two junior staff members, but he learned a many valuable lessons in building a strong tech support team. Here are eight of them: Document problems and fixes
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · Home » Blogs » The Agile Coach on Production Support × Share this Article ... is to create a new Production Support team that works these hot fixes as part of a Kanban effort. The only negative feedback I’ve heard on this is that it seems like punishment to some (think of the Gulag in Northern Syberia). ... Building VersionOne Integrations ...Author: Collabnet Versionone
https://www.mindtools.com/pages/article/building-positive-team.htm
Build positive relationships in your team. Encourage team members to spend time together outside of work. This might mean socializing at a restaurant to celebrate the end of a project, or organizing team-building days, for example. Keep an eye on office politics . And, if conflicts do arise in your team, deal with them appropriately.
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 25, 2017 · Production support as the name says is about Supporting the production environment of the company. This job needs a responsible person who can take responsibility of the production environment. Responsibility of a person working on Production supp...
https://smallbiztrends.com/2015/09/team-building-exercises-and-games.html
Team Building Exercises for Work. These team building games are designed to help you get to know your fellow workers, your team of employees, and yourself better so you can all work together more efficiently. Please note, these are only ideas, and they can …
https://www.teambonding.com/6-reasons-for-team-building/
These team building activity ideas help to facilitate long term team building through fostering genuine connections, deeper discussions, and processing. The TOP SIX REASONS FOR TEAM BUILDING 1. Networking, socializing and getting to know each other better.
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