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https://bizfluent.com/how-5856047-develop-customer-service-model.html
A good customer service model focuses on increasing satisfaction while decreasing or minimizing customer conflict. Implementing a business model that focuses on an atmosphere of service is essential to the majority of businesses worldwide. Customer service models should include strategies for getting customer ...
https://www.ibm.com/developerworks/rational/library/05/1227_amsden/index.html
Dec 27, 2005 · The Business Services Model (BSM) is a dynamically created UML2 model of a service specification between business clients and IT implementers. Figure 1 shows the Business Services Model as a mediator between the business requirements expressed in process models and any implementation, including object or service-oriented implementations.
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
business process outsourcing (BPO) industry itself have greatly matured over the past decade, shared-services models have been undergoing their own parallel evolution, as shown in Figure 1. In the early 1990s, “shared services” was a unique operating model in which an internal shared-services organization was set
https://www.nyu.edu/content/dam/nyu/prgmServices/documents/17_PSO_Support_Model.doc
Support Model. The [Insert Name of Support Center or existing model, if applicable] will serve as the first place of contact for employees to resolve [Insert Project Name] issues, technical questions and other inquiries. Team Descriptions*:
https://www.wired.com/insights/2013/04/tiered-customer-support-is-dead-and-why-thats-good-for-business/
For as long as customer support departments have been around, the idea of having a “Tiered” or “Level” model of support has been around. When new technicians were hired, they were placed ...
https://www.quora.com/What-is-meant-by-business-support-service
Business needs the various help starts from the purchase of the goods to the delivery of the same. It calls the support that serves the business to ease customer service business support service. Business support service includes help like finance...
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
As a basis for outlining the best practices, a model of support is given. The elements of this support model are based on the current practices and expected needs for Grid environments. This is a straightforward mapping of a general support model of a modern high-performance computing center to a grid environment. Elements of a Support Model
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