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https://openviewpartners.com/blog/calculating-cogs-for-a-software-company-support-costs/
Sep 22, 2010 · Amortization of software related to providing support: Most companies will provide their support reps with software to facilitate the provision of support to customers (such as Microsoft Office, web-based support/help desk software, etc.). For the software that a company subscribes to, the periodic expense is simple to calculate (for example ...
https://www.softwareadvice.com/tco/
This calculator lets you analyze the total cost of ownership (TCO) for an on-premise software system and a Software-as-a-Service (SaaS) system. We’ve pre-populated it with an example case. Adjust those fields based on pricing details you receive from software vendors.
http://blog.lookfar.com/blog/2016/10/21/software-maintenance-understanding-and-estimating-costs/
Oct 21, 2016 · These findings differ for a number of reasons, but the main one is because the projects used to calculate them were all different. That is the point – no 2 software projects are the same. Additionally, the articles above all define maintenance as the end of product development and the start of a support phase.
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
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