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http://blog.lookfar.com/blog/2016/10/21/software-maintenance-understanding-and-estimating-costs/
Oct 21, 2016 · Software Maintenance Cost vs. Development Cost. Now that we know what software maintenance entails, you would assume we could then perform cost estimation. Unfortunately, it’s not that easy. There is no industry standard calculation or baseline to determine a proper software maintenance budget.
https://www.dummies.com/programming/networking/how-to-calculate-the-cost-of-applications-in-a-cloud-computing-data-center/
Software maintenance costs (in-house software) (I): Although all in-house software involves these kinds of costs, it might be difficult to calculate the portion that is associated with each application. Help desk support costs (J): Understanding the different support requirements is key to making the right decision on the cloud.
https://serverfault.com/questions/505004/how-to-calculate-support-costs-required-number-of-staff
I have to calculate the required number of staff (-> support costs) for using and managing a specific software system which is an on-premise solution and can manage devices like mobile devices, notebooks etc. and deploy internal enterprise applications.
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