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https://techsee.me/blog/decision-support-system/
May 16, 2019 · Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info.
Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service.
https://www.researchgate.net/publication/221215760_A_Simulation-Based_Decision_Support_System_for_workforce_Management_in_Call_Centers
In this study, a framework for a decision support system is proposed for designing the shifts and allocating the agent workforce to the shifts in a call center, so that target service levels are met.
https://dss4callcenter.blogspot.com/
The Decision Support System for a Call Center is a CRM (Customer relationship management) system that merges the applications records system and the technical knowledge base management. The system is built as shelf software with a possibility to extend it with future developments and customization for specific client's needs.
https://quizlet.com/128529380/wiley-chapter-12-flash-cards/
Decision support systems. BI software is not yet available to "frontline personnel" (such as call center operators) within an organization. False. DSS characteristics include which of the following? Support managers at all organizational levels, support all phases of the decision making process, adaptable to changing conditions, usually utilize ...
https://www.cleartriage.com/
The protocols are discrete sets of questions and advice that address specific patient complaints. This structure allows for shorter call times. Decision Support Tool. Telephone triage protocols are not meant to turn triage nurses into robots. They provide a checklist, a decision support system.
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