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https://www.rasmussen.edu/degrees/technology/blog/help-desk-technician-it-career-path/
Help Desk Technician: The First Step on Your IT Career Path. ... A job in tech support—typically referred to as a help desk technician, computer user support specialist or technical support specialist—is the perfect stepping stone to higher-level IT careers.
https://www.helpscout.com/customer-support-career/
The good news is that support career options abound; working in support can lead to so many different career paths, it would be practically impossible to cover them all. It’s not as linear a track as others — if you go to nursing school, you’ll probably wind up being a nurse.
https://www.businessnewsdaily.com/10954-it-career-paths-and-certification-guides.html
Here's a list of more than 25 IT certification paths (by organization), plus and overview of how these credentials can help you with your IT training and develop your IT career.
https://www.academicinvest.com/science-careers/computer-science-careers/how-to-become-a-technical-support-specialist
In order to become effective in a career as a technical support specialist you need to posses a certain set of skills and personality traits. These skills and traits will allow you to not only perform your job with competence; they will allow you to endure the challenges of this career and maintain a positive attitude towards your work.
https://www.quora.com/What-are-the-natural-career-paths-for-a-technical-support-engineer-in-a-software-company
QA is a pretty good career path for technical support. Some of the skills -- such as knowledge of the project and troubleshooting --cross over but some are different. Support is primarily focused on finding an immediate resolution to a specific customer problem.
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