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https://www.youtube.com/watch?v=mfyxViC86m0
Jul 27, 2016 · O HDI Desktop Support Technician se concentra em processos e conceitos chave para melhorar as operações de suporte em campo, bem como o atendimento ao cliente e habilidades interpessoais que ...Author: HDI Brasil
https://www.thinkhdi.com/~/media/HDICorp/Files/Education/Courses/HDI-DST.pdf
Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer
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https://certcollection.org/forum/topic/28281-hdi-desktop-support-technician-support-center-analyst-cbts/
May 12, 2010 · Here’s what you’ll learn in each video of the Help Desk Institute (HDI) Support Center Analyst (SCA) series: Video 1 – “Series Overview” – About HDI Certification. About This Course. About the HDI-SCA Exam.In this nugget we provide a general overview of the course.
https://e-bookstutorials.blogspot.com/2011/08/hdi-desktop-support-technician-tutorial.html
Aug 30, 2011 · Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do. Desktop support is a fascinating technical challenge, but you’ll need to go beyond the techy details if you want to be a successful support technician.Author: Harshal
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https://www.hdaa.com.au/TrainingDevelopment/Calendar/384/HDI-Desktop-Support-Technician-DST-
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http://www.gocertify.com/certifications/hdi/hdi-dst.html
For desktop support technicians who have the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side. Initial Requirements: You must pass the HDI-DST exam ($145). The exam is 75 minutes long and consists of 65 multiple choice questions.
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CBT Nuggets Microsoft 70-685 Windows 7 Enterprise Desktop Support Technician PRO DVD-iNKiSO.iso 979.70 MB Northrup T., Maclin J.C. - MCITP 70-685 Windows 7 - Enterprise desktop support technician - 2010
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