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http://merchantstand.com/2013/06/classic-it-challenges-project-work-vs-production-support/
Jun 22, 2013 · The first challenge is how to concurrently allocate people for project work and production support work. Most IT shops are not blessed with a labor budget large enough to cover dedicated staff for each function. In general, production support will take precedence.
https://www.thoughtworks.com/insights/blog/production-support-what-lies-beneath
At ThoughtWorks, we have been developing a global web platform (CMS, localization, and other content creation tools) in collaboration with a dozen other vendors. For production support, instead of having dedicated people in the role, various team members took turns to own the support role.
https://www.cgsinc.com/blog/top-3-tech-support-challenges-what-you-can-do-about-them
In terms of the challenges, only 7 percent of respondents reported themselves to be in the fortunate position of not facing any major issues. But the top three headaches being faced by the other 93 percent are: Addressing knowledge/skill gap: 51 percent of the respondents cited this as an issue.
https://www.globalknowledge.com/us-en/resources/resource-library/articles/12-challenges-facing-it-professionals/
Challenge: Data is projected to grow by 800 percent in the next five years. The big challenge is that more than 80 percent of it is unstructured. Unstructured data varies in its formats, including plain text, email, blog, formatted document, standard and non-standard image, video, voice, animation, sensor input and web search logs.
https://www.automation.com/automation-news/article/challenges-of-automation-support-models-managed-services
Those headcount constraints coupled with cost presents a challenge in the current business climate. The company needs to provide complete 24x7x365 operations support. The support resources must be flexible to deal with new products and a multi-product environment that is continually adding more products to the production mix.
https://www.answers.com/Q/What_are_the_Challenges_of_Production_and_Operation_Management
May 23, 2014 · Some of the challenges of production and operation management are sustainability, competitive prices, and corporate reporting. Social responsibility …
https://www.allinterview.com/showanswers/120351/technical-challenges-faced-informatica-production-support-member-one-example-sol.html
What are the technical challenges faced in Informatica production support member? Give any one example and how to solve it?
https://applicationproductionsupport.wordpress.com/common-issues-and-solutions/
common issues and solutions. Batch Processing : Batch processing is the execution of a series of programs (“jobs”) on a computer without manual intervention. Typically a job scheduler is used to run all these jobs . Autosys by CA and Control M by BMC are some …
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 24, 2017 · Production support is the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
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