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https://www.revechat.com/blog/10-customer-service-training-tips-live-chat-agents/
Monitoring performance regularly is a great method to improve customer service of your organization. It should include mock chats, secret evaluation and much more. Apart from that, distribute customer success manuals amongst your agents where all important tips and techniques of online customer support are given in written format.
https://www.forbes.com/sites/micahsolomon/2017/01/09/nine-ways-to-improve-communication-in-customer-service-and-customer-support/
Jan 09, 2017 · The heart of great customer service is great communication. Here are nine ways to improve the way you communicate with customers when you're providing customer service and customer support.Author: Micah Solomon
https://www.helpscout.com/blog/customer-service-phrases/
Repeatable phrases are helpful for bringing consistency to customer service. They enhance your personal replies, and make providing great customer service easier, because you have just the right phrases at your fingertips. After all, providing great customer service means knowing just what to say and the best way to say it.
https://www.salesforce.com/products/service-cloud/best-practices/how-to-improve-customer-service/
Related: 6 Red Flags Signaling the Need to Improve Customer Support. You know how much customer service affects your customer experience. And even when your customer service shines, you should still consider new ways to make your customers happy. Let’s talk about how to improve it and make it even better.
https://www.comm100.com/blog/customer-service-training-activities.html
We hope that the above customer service ideas, activities, and exercises will help you develop a customer service training program that keeps all of your team members actively engaged. Whether you need a debriefing activity or transitional one, the activities and games above are sure to …
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