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https://www.stevecurtin.com/blog/using-scripts-for-live-chat-customer-service/
While there is a place for scripts in live chat customer service, tread lightly… Scripts, by definition, are prescriptive. They tend to support “ways of doing” and can easily come across as canned and insincere.
https://answers.microsoft.com/en-us/bing/forum/bing_gettingstarted-bing_tips/chat-scripts/64056405-fa3e-4423-b05f-a672d2bf791f
Nov 06, 2015 · Once again, thank you for choosing Microsoft Accounts and Billing Support and giving us the opportunity to assist you. My name again is Seth. It has been a pleasure working with you today. Have a great day and take care! Please feel free to close the chat session. Thank you for being the best part of Microsoft!
https://www.callcenterbeat.com/search/sample-chat-opening-spiels/
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https://www.comm100.com/resources/ebook/live-chat-scripts/
But improving chat service doesn’t have to be difficult. Like how creating a great soup starts with a homemade stock, you need a quality base to deliver the kind of customer service that has people coming back for more. Luckily for you, we’ve created 101 ready-to-use scripts for the 8 …
https://www.comm100.com/blog/positive-customer-service-phrases.html
40+ Phrases to Create Positive Scripting for Customer Service . September 15th, 2017 ... At the onset of your call or live chat, remember to introduce yourself and ask for the customer’s name. ... Empathetic customer support representatives are friendly, but they have answers and solutions.
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