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https://www.cisco.com/web/partners/services/promos/accelerate/downloads/Cisco_SMARTnet_SG.pdf
Cisco Technical Support Cisco IOS Software Updates and Upgrades Cisco.com Knowledge-Base and Tools Cisco SMARTnet/ Onsite Services All hardware yearly or multiyear contracts Advanced replacement • 8x5xNBD • 8x5x4 • 24x7x4 • 24x7x2 Cisco IOS Software Support Concurrent with Hardware Duration Yes Yes Yes Warranty Replaces defective ...
https://www.cisco.com/c/dam/en/us/products/cisco_serv_to_warranty_comp_0509.pdf
In addition, Cisco also offers technical support and technology-specific services designed to meet your business needs and assist you in effectively managing your network. To find the appropriate support service for your Cisco product, visit www.cisco-servicefinder.com. ... 24x7x4, 24x7x2 delivery : options as available: 3: Next business day as ...
https://www.cisco.com/c/en/us/support/docs/services/sntc/sntc_warranty.html
Apr 21, 2017 · 2 Cisco Technical Assistance Center (TAC) support for the portal and collections requires purchase of the Smart Assist service. 3 This table refers to Cisco’s standard hardware warranty. Refer to the Product Warranties page for information about additional Cisco warranties. 4 This warranty ensures that the software media is free from defects.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/smart_portal/Partner/Partner_Supported_Service_GSPs.pdf
partner support service pss contracts description psut pss swss sauprtnr sup 8x5xnbd (us/c) psrt pss ucc swss sauprtnr sup 8x5xnbd (row) psue prtnr sup 8x5x4 psup prtnr sup 24x7x4 pu2p prtnr sup 24x7x2 psoe prtnr ess sw* prtnr sup os 8x5x4 psop * prtnr sup os 24x7x4 pss sbs 1 yr 24x7x4 pso2 psb3n* psw3prtnr sup os 24x7x2
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/cisco-smart-net-total-care.pdf
Onsite Support 24x7x2 Two Hour Response for Remedial Hardware Maintenance, twenty-four (24) hours per day, seven (7) days per week, including Cisco observed holidays. Onsite Support 24x7x4 Four Hour Response for Remedial Hardware Maintenance twenty-four (24) hours per day, seven (7) days per week including Cisco observed holidays.
https://community.cisco.com/t5/smart-net-total-care-portal-and/what-s-the-difference-between-smartnet-total-care-and-smartcare/td-p/2484661
For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco ...
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
The Cisco SMARTnet Service includes a personalized Software Advisor, available through the Cisco.com web portal, to keep you advised about which new software releases are available for your Cisco network devices. Users download millions of copies of operating sys-tem and application software each month. However, only Cisco customers with support
https://meraki.cisco.com/support/
Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney. Meraki has no support-specific licensing. Customers may open an unlimited number of support cases with the purchase of any …
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