Find all needed information about Cisco Smartnet Levels Of Support. Below you can see links where you can find everything you want to know about Cisco Smartnet Levels Of Support.
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
With 24-hour access to Cisco experts, resolve issues faster and manage risk with proactive diagnostics, security alerts, and Cisco Technical Assistance Center. Get hardware replacement in as little as two hours and obtain operating system software updates from the Cisco support website.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
SMARTnet Services at the end of this document have the meaning ascribed in the Glossary of Terms at the above URL. Cisco shall provide the SMARTnet Services described below as selected and detailed on the Purchase Order for which Cisco has been paid the appropriate fee. Part I - Technical Support – Cisco Responsibilities
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
Solution Support helps you manage solutions when working with multiple vendors and products in a single environment. If you need support for a Cisco product or one from another solution partner with Solution Support you can just call Cisco. We will support through our solution experts who own your case from first call to resolution.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
Levels of Service~ Cisco hardware can be covered from 8x5xNBD to 24x7x2 with either parts only or onsite service. Software can be supported with minor release upgrades to major release upgrades. SNT-SMARTnet Standard (8x5xNBD) – Next-business-day delivery of advance replacement parts, provided the request is received prior to 3pm depot time ...
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet product overview. Cisco SMARTnet is available in a range service level agreements (SLA) from 8x5xNBD through to 24x7x2. The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
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