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https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
Cisco shall provide the SMARTnet Services described below as selected and detailed on the Purchase Order for which Cisco has been paid the appropriate fee. Part I - Technical Support – Cisco Responsibilities • Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist with Product use,
https://www.cisco.com/web/partners/services/promos/accelerate/downloads/Cisco_SMARTnet_SG.pdf
Cisco SMARTnet Service is an awardwinning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues.
https://community.cisco.com/t5/smart-net-total-care-portal-and/smartnet-sntp-coverage/td-p/3886940
Hi, Can you please guide me (including a link, or information) on what is covered and what is not, under the Smartnet SNTP and all the other Smartnet Total care services please. I would like to know if the above covers components included or
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet product overview. Cisco SMARTnet is available in a range service level agreements (SLA) from 8x5xNBD through to 24x7x2. The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
lems. Cisco SMARTnet Service goes far beyond a simple warranty replacement policy (see Table 1). Cisco SMARTnet Service provides troubleshooting support, advanced hard- ware replacement options, and extensive self-help and knowledge transfer to empower your network operations and support staff. A warranty only offers delayed hardware
https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/services/cisco-smartnet-privacy-data-sheet.pdf
SmartNet support is delivered through Cisco’s TAC, which is a global organization that provides around-the-clock, award-winning technical support services online and over the phone. TAC offers customer support for SmartNet using a global follow-the-sun support model.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
https://www.industrialnetworking.com/Manufacturers/Cisco-SMARTnet-Service-Agreements/CON-SNT-1921SEC-SMARTnet-Agreement
DESCRIPTION. Cisco CON-SNT-1921SEC SMARTnet Service Agreement, SNT 8x5xNBD (Cisco TAC support during normal business hours, Monday-Friday. Next business day hardware replacement), 12 Month Subscription for CISCO1921-SEC/K9. Cisco SMARTnet Service. Your network is the lifeline that connects your customers to goods and services.
https://www.industrialnetworking.com/Manufacturers/Cisco-SMARTnet-Service-Agreements/Cisco-WS-C3850-Ethernet-Switch-SMARTnet-Service-Agreements
DESCRIPTION. Cisco SMARTnet, SNT 8x5xNBD (Cisco TAC support during normal business hours, Monday-Friday. Next business day hardware replacement), 12 Month Subscription, for use with WS-C3850 Series switches. For additional Cisco SMARTnet Service Agreements, please contact us.
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