Find all needed information about Cisco Smartnet Support Levels. Below you can see links where you can find everything you want to know about Cisco Smartnet Support Levels.
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
SMARTnet Services at the end of this document have the meaning ascribed in the Glossary of Terms at the above URL. Cisco shall provide the SMARTnet Services described below as selected and detailed on the Purchase Order for which Cisco has been paid the appropriate fee. Part I - Technical Support – Cisco Responsibilities
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
Smart Net Total Care provides award-winning hardware support to help manage risk, quickly resolve problems, and operate more efficiently. And with an entitlement to smart capabilities, you have more time to focus on business innovation while raising the bar on support services.
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC • Anytime access to the extensive Cisco.com online knowledge base, resources, and tools
https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
Solution Support helps you manage solutions when working with multiple vendors and products in a single environment. If you need support for a Cisco product or one from another solution partner with Solution Support you can just call Cisco. We will support through our solution experts who own your case from first call to resolution.
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet product overview. Cisco SMARTnet is available in a range service level agreements (SLA) from 8x5xNBD through to 24x7x2. The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
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